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How to Run a Traceroute

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For Windows Users

  1. Open the command prompt. Go to Start > Run
  2. In the command prompt, type: tracert hostname (hostname would be your domain without the www)
  3. You may have to wait up to a minute or more for the test to complete
  4. Send us the complete results (every line) for analysis
Perform a TraceRoute on a Windows Computer



For Mac Users

  1. Open Terminal
  2. Type in 'traceroute yourdomain.com' (no quotes and enter the actual domain without the www)
  3. Press Enter.
  4. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
  5. Send us the complete results (every line) for analysis

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