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Standard FTP Connection Details

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To connect to your website files via an FTP client, you will need to enter the details to connect to the server. The details below work for 99% of users.


This article applies to using your main control panel login credentials or to connecting to your additional FTP account ( DirectAdmin or cPanel )



username: either the username of your Control Panel or the username you chose when creating an additional FTP account ( DirectAdmin or cPanel )

password: the password for your Control Panel or FTP account (depending on which FTP account you are connecting to)

port: 21


If you need to reset your control panel password, please contact us to reset it for you by opening a support ticket . If you need to reset the password for an additional FTP account you have created, you can reset it through your control panel in the section where you originally created the FTP account.

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